Returns & Exchanges
At Matchbox Gifts, we want you to love your new style, which is why we offer easy returns and exchanges within 30 days of your purchase. All items must be in their original, unworn condition with tags attached to be eligible for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place the items in their original packaging, ensuring all boutique tags and protective liners are intact.
Print and Ship
Download and print your prepaid shipping label, attach it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing